Telecom & Information Systems

  • PBA currently manages 29 separate telephone systems with approximately 6,000 extensions for the City and County and 4,000 extensions for Knox County Schools. Additionally, they manage the AT&T, Windstream, TDS, Frontier, ENA and Comcast accounts that support those systems.
  • Employs a staff of 10 as well as having 2 contract technicians. Staff includes Technicians, Helpdesk, Contract Compliance and PBX Operators.
  • Installs and maintain cabling infrastructure to include but not limited to Ethernet, fiber, twisted pair and coax.
  • Works with Property Development to design and install low voltage infrastructure in new facilities.
  • Audits and processes telephone carrier invoices for payment.
  • Coordinates new carrier installations and repairs.
  • Supports audio visual system in the Assembly, CCB and all Courtrooms.
  • Provides and supports public wifi access in the CCB.
  • First line of maintenance for security cameras.


  • Street: 912 S. Gay Street (Suite 700)
  • City: Knoxville
  • State: Tennessee
  • Postcode: 37902


  • Telephone: (865) 215-4999
  • Fax: (865) 215-4180
  • E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

On the map

Fill in your address into the address field below the map and the shortest route will be calculated.